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November 5, 2024

IVR Beneficiary Eligibility

To protect beneficiaries from Medicare fraud, Medicare Administrative Contractors (MACs) must disable beneficiary eligibility information from their Interactive Voice Response (IVR) systems by March 31, 2025.

CGS will disable IVR beneficiary eligibility information on February 28, 2025, at 5 PM CT (6 PM ET).

Once disabled, you must check your patient's eligibility using:

See the Checking Medicare EligibilityExternal PDF fact sheet for more information.

View the entire CMS instructionExternal PDF.

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