July 23, 2024
J15 PCC Closure Schedule – August 2024
CGS offices are closed on most Federal Holidays. In addition, the J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.
The August 2024 PCC closure schedule is as follows:
Date | Event | Closure |
---|---|---|
Thursday, August 8th & 22nd | CSR Training | Home Health & Hospice: 8 – 10 AM CT Part A & Part B: 9 – 11 AM ET |
As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) system to obtain patient eligibility, claim, deductible, and general information.