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June 25, 2024

J15 PCC Closure Schedule – July 2024

CGS offices are closed on most Federal Holidays. In addition, the J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The July 2024 PCC closure schedule is as follows:

Date Event Closure
Thursday, July 4th Independence Day Office Closed
Thursday, July 11th & 25th CSR Training Home Health & Hospice:
8 – 10 AM CT

Part A & Part B:
9 – 11 AM ET

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) system to obtain patient eligibility, claim, deductible, and general information.


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