October 28, 2025
J15 Customer Service Closures – November 2025
CGS offices are closed on most federal holidays. Customer Service also closes periodically for staff training and development.
The November 2025 Customer Service closure schedule is as follows:
| Date | Event | Closure |
|---|---|---|
| Tuesday, November 11 | Training | Home Health & Hospice: 8 am – 4:30 pm CT Part A & Part B: 8 am – 5 pm ET |
| Thursday, November 27 | Thanksgiving Day | Office closed |
| Friday, November 28 | Day After Thanksgiving | Office closed |
The myCGS portal and Interactive Voice Response (IVR) system will be available.

