January 28, 2025
J15 Customer Service Closures – February 2025
CGS offices are closed on most Federal Holidays. In addition, Customer Service closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.
The February 2025 Customer Service closure schedule is as follows:
Date | Event | Closure |
---|---|---|
Monday, February 17 | CSR Training | Home Health & Hospice: 8 am – 4:30 pm CT Part A & Part B: 8 am – 5 pm ET |
As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) system to obtain patient eligibility, claim, deductible, and general information.