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January 28, 2025

J15 Customer Service Closures – February 2025

CGS offices are closed on most Federal Holidays. In addition, Customer Service closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The February 2025 Customer Service closure schedule is as follows:

Date Event Closure
Monday, February 17 CSR Training Home Health & Hospice:
8 am – 4:30 pm CT

Part A & Part B:
8 am – 5 pm ET

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) system to obtain patient eligibility, claim, deductible, and general information.

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