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December 17, 2024

J15 Customer Service Closures – January 2025

CGS offices are closed on most Federal Holidays. In addition, Customer Service closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The January 2025 Customer Service closure schedule is as follows:

Date Event Closure
Wednesday, January 1st New Year’s Day Office Closed
Thursday, January 9th CSR Training Home Health & Hospice:
8 AM – 10 am CT

Part A & Part B:
9 AM – 11 am ET
Monday, January 20th Martin Luther King, Jr.’s Birthday Office Closed

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) system to obtain patient eligibility, claim, deductible, and general information.

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