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November 19, 2024

J15 PCC Closure Schedule – December 2024

CGS offices are closed on most Federal Holidays. In addition, the J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The December 2024 PCC closure schedule is as follows:

Date Event Closure
Thursday, December 12th CSR Training Home Health & Hospice:
8 AM – 10 AM CT

Part A & Part B:
9 AM – 11 AM ET
Tuesday, December 24th Christmas Eve Office Closed
Wednesday, December 25th Christmas Day Office Closed

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) system to obtain patient eligibility, claim, deductible, and general information.

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