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March 26, 2024

J15 PCC Closure Schedule – April 2024

The CGS J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.

The April 2024 PCC closure schedule is as follows:

Date Event Closure
Thursday, April 11 & 25 CSR Training Home Health & Hospice:
8 – 10 AM CT

Part A & Part B:
9 – 11 AM ET

As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) to obtain patient eligibility, claim, deductible, and general information.


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