February 27, 2024
J15 PCC Closure Schedule – March 2024
The CGS J15 Provider Contact Center (PCC) closes periodically for training and staff development to help our customer service representatives (CSRs) provide accurate responses to your questions and improve your customer experience.
The March 2024 PCC closure schedule is as follows:
Date | Event | Closure |
---|---|---|
Thursday, March 14 & 28 | CSR Training | Home Health & Hospice: 8 – 10 AM CT Part A & Part B: 9 – 11 AM ET |
As a reminder, continue to use the myCGS portal or Interactive Voice Response (IVR) to obtain patient eligibility, claim, deductible, and general information.