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February 2, 2026

Coming Soon to myCGS®—eLetters!

myCGS 11 is coming soon with a new feature called eLetters! This exciting new enhancement makes it easier to find and manage important letters in one place.

Here's what you can do with eLetters:

  • View Additional Documentation Requests (ADRs), Prior Authorization, and Advanced Determination of Medicare Coverage (ADMC) letters for your NPI/PTANs in one inbox without having to search by beneficiary or claim information. We'll add more letter types in the future.
  • View both Jurisdiction B and C letters in the same inbox.
  • Export your list of letters to Microsoft Excel (including NPI/PTAN, Document Control Number (DCN), Claim Control Number (CCN), Beneficiary Name, and Medicare ID). You can also download a PDF of the letter to view or print.
  • Get email notifications when we send a new letter (and turn email notifications on/off as desired).
  • Filter the eLetters inbox to view or hide letters by NPI/PTAN.

Stay tuned for information about when we will be releasing myCGS 11!

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