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May 28, 2024

myCGS 8.5 Now Available

myCGS 8.5 is now available! In this version, we've made improvements to Prior Authorization Status and Same/Similar, while also fixing several known issues.


  • Prior Authorization Status has been updated so that a chart is displayed on the status results screen which shows the maximum number of days allowed to process a Prior Authorization request based on the Program Category.

    status results screen

  • The Same/Similar screen has been updated to include a hyperlink to the Same/Similar Code Lookup Tool on our website.

Additional Changes and Fixes

  • Hospice information was occasionally displaying a duplicate line of data. This has been corrected.
  • The expedited reason drop-down menu within Prior Authorization Smart Submission was not displaying any options when requesting an expedited request for certain power mobility devices. This has been fixed.
  • In some cases, when a beneficiary had two Prior Authorization requests for the same item where one was non-affirmed and the second was affirmed, only the non-affirmed case was displaying on the Prior Authorization Status screen. This has been resolved.

Do you have an idea that you'd like to see implemented in myCGS? Use the "Feedback" button found in the web portal to let us know!


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