Jurisdiction C POE Advisory Group (POE AG) Meeting Minutes – June 25, 2026
Meeting Date and Time:June 25, 2026, 1:00 pm CT
Facilitator: Crystal Lewis, JC POE Sr. Analyst
CGS Representatives: Mandy Hall, Liliana Hewlett, Sheena Hodges, Jerry Holt, Katina Rogers
Members in Attendance: Sharon Briggman, Brandon Dressen, Natalia Gonzalez, Crissy Hill, Angela Hollie, Leigh Ann Matthews, Charles Robinson, Jennifer Weathers
Agenda:
- Welcome & Introductions
- News & Updates
- Website/myCGS® DME Web Portal Updates
- POE Educational Activities
- Feedback & Suggestions/Open Discussion
- Upcoming Meeting Date
- Meeting Adjourned
Welcome & Introductions
Crystal welcomed the group to the meeting and reviewed the primary role of the POE AG. The Advisory Group acts as a consultant to help the Provider Outreach and Education team plan, implement, and review training strategies and events. Members provide feedback on topics, materials, and workshop logistics while identifying key issues to optimize information delivery to providers and their staff.
News & Updates
The group discussed the news items and updates that had come up since the last meeting. She made sure everyone stayed informed and encouraged participants to share insights and ask questions. We covered the following topics:
- Widespread Pre-Pay Service Specific Medical Record Review Announcement – HCPCS Code A6023
- Updated Advance Beneficiary Notice of Noncoverage (ABN) Form Now Available!
- Claims Rejected for Missing KG Modifier
- Widespread Pre-Payment Medical Record Review Announcement – New Suppliers
- New Code Added to CGS Connect®!
- Functional Electrical Stimulation (FES) – Coverage and HCPCS Coding – Revised
- KF Modifier Use – Correct Coding – Revised
- Reopening Request Changes – Starting August 1
- Billing Instructions for Capecitabine Oral Anti-Cancer Drug
- Interactive Voice Response (IVR) System Option Changes
Website / myCGS Portal Updates
We reviewed the myCGS DME Web Portal updates (versions 11.2 – 11.5). Enhancements included adding new letter types in the eLetters inbox, improvements to Reopening Form Submission and updated sign-on, password, and registration protocols. We also talked about additional updates including Prior Authorization exemptions, changes to the Redeterminations status page and Form Submission, and the Annual Security Video and Transcript directly linked to our website.
POE Educational Activities
The group discussed upcoming events and additional ways to interact with POE:
- Events Calendar
- Redeterminations Ask the Contractor Meeting (ACM) – July 15, 2026
- 2026 National Provider Compliance Conference (NPCC) – August 11 & 12, 2026, in Charlotte, NC
- Nashville In-Person Workshop – August 19, 2026, in Nashville, TN
- Collaborative Events
- A/B DME Collaborative Webinar on Oxygen – September 23, 2026
- Tools
- New To-The-Point-Recording – myCGS DME Web Portal eLetters
- New Video Education also available on YouTube – Some of the titles offered:
- How Do I Use the Same Similar Code Lookup Tool?
- How Much Is Medicare Going to Pay for a Particular Product?
- What to Do If My Claim Denies?
- Spotlight Webinars
- High Frequency Chest Wall Oscillation Devices – July 9, 2026
- Overpayments – September 22, 2026
Feedback & Suggestions/Open Discussion
Crissy reported receiving pushback from several treating practitioners when offering the CGS Dear Physician Letters. They questioned whether the letters were current, as some have not been revised within the past year. Crystal advised that the listed copyright and revision dates reflect the most recent updates made to each document and they are reviewed annually.
Next Meeting Date – September 17, 2026
Meeting Adjourned

