Skip to Main Content

Print | Bookmark | | Font Size: + |

November 5, 2024

IVR Beneficiary Eligibility

To protect beneficiaries from Medicare fraud, Medicare Administrative Contractors (MACs) will disable beneficiary eligibility information from Interactive Voice Response (IVR) systems. All MACs must do so by March 31, 2025.

CGS will disable beneficiary eligibility information on February 28, 2025, at 5 pm CT (6 pm ET).

You must check beneficiary eligibility using:

See the Checking Medicare EligibilityExternal PDF fact sheet for more information.

View the entire CMS instructionExternal PDF.

spacer

26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved