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July 17, 2023

myCGS Now Available

myCGS has been released. In this update, we’ve fixed several known issues:

  • Some eligibility inquiries were resulting in incorrect “eligibility is unavailable at this time” messages.
  • Certain eligibility inquiries were showing no hospice records when a hospice record did exist.
  • There were several issues related to Prior Authorization status and letters being unavailable.
  • Claim correction submissions were being allowed for some claims that were still in progress (only completed claims are eligible for claim corrections).
  • In some cases, the Order RA button was incorrectly displaying a not found message when an RA was available.
  • Some Same/Similar inquiries were not displaying a CMN in JC that was displaying correctly in JB.

These issues have all been resolved.

Do you have an idea that you’d like to see implemented in myCGS? Use the “Feedback” button found in the web portal to let us know!


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