December 16, 2025
J15 Customer Service Closures – January 2026
CGS offices are closed on most federal holidays. Customer Service also closes periodically for staff training and development.
The January 2026 Customer Service closure schedule is as follows:
| Date | Event | Closure |
|---|---|---|
| Thursday, January 1 | New Year's Day | Office closed |
| Thursday, January 8 | Training | Home Health & Hospice: 8 – 10 am CT Part A & Part B: 9 – 11 am ET |
| Monday, January 19 | Martin Luther King, Jr. Day | Office closed |
The myCGS portal and Interactive Voice Response (IVR) system will be available.

