November 22, 2022
December 2022 J15 Provider Contact Center (PCC) Training
Medicare is a continuously changing program, and it is important to provide accurate responses to your questions. To better serve you, CMS allows us to offer training to our customer service representatives (CSRs). As a result, the CGS J15 PCC will close for CSR training and staff development as follows:
Date | PCC Training / Closure |
---|---|
Thursday, December 8, 2022 | Home Health & Hospice: 8:00 a.m. – 10:00 a.m. Central Time Part A & Part B: 9:00 a.m. – 11:00 a.m. Eastern Time |
As a reminder, the myCGS portal and Interactive Voice Response (IVR) are available to obtain patient eligibility, claim, deductible, and general information. Please reference the following resources for assistance:
Part A IVR – 1.866.289.6501
Part B IVR – 1.866.290.4036
Home Health and Hospice IVR – 1.877.220.6289