June 27, 2022
July 2022 J15 Provider Contact Center (PCC) Training
Medicare is a continuously changing program, and it is important to provide accurate responses to your questions. To better serve you, CMS allows us to offer training to our customer service representatives (CSRs). As a result, the CGS J15 (Part A, Part B and Home Health & Hospice) PCC will be closed for CSR training and staff development as follows:
Date |
PCC Training / Closure |
---|---|
Thursday, July 14, 2022 Thursday, July 28, 2022 |
Home Health & Hospice: Part A and Part B: |
As a reminder, the myCGS portal and Interactive Voice Response (IVR) are available to obtain patient eligibility, claim, deductible, and general information. Please reference the following resources for assistance:
Part A IVR - 1. 866.289.6501
Part B IVR – 1. 866.290.4036
Home Health and Hospice IVR - 1.877.220.6289