Corporate

myCGS Status

Below is a list of known issues that users have experienced in myCGS. Please refer to this page for workarounds and resolutions to myCGS issues.

Date Reported Issue Details Workaround Status Date Resolved
12.09.19

myCGS Eligibility and MBI Lookup.

myCGS users are currently unable to access Eligibility and MBI Lookup date.

NA

Open

 

11.12.19

myCGS claim status and payment floor information

Claim status and payment floor information is now available in myCGS.

myCGS is currently unable to access claim status and payment floor information.

NA

Closed

11.12.19

11.06.19

Obtaining Medicare Secondary Payer Information

11.20.19 – CGS has been notified by the Centers for Medicare & Medicaid Services (CMS) that the issue identified with obtaining current MSP information via the HIPAA Eligibility Transaction System (HETS) has been resolved.

The Common Working File (CWF) implemented system changes October 7, 2019. The CWF changes inadvertently resulted in sharing beneficiary MSP updates or new occurrences with HETS only when there is claims activity. The CWF MSP data is accurate; however, if a beneficiary's MSP information changed since October 7th and there hasn't been CWF claim activity for that beneficiary, HETS MSP data isn't current. CWF is the MSP information source for HETS, therefore, this affects the MSP information available via myCGS portal and IVR system. A resolution to this issue is scheduled for implementation the weekend of November 16th.

The Centers for Medicare & Medicaid Services (CMS) has identified an issue with obtaining current MSP information via the HIPAA Eligibility Transaction System (HETS). This affects MSP information available in myCGS, and the interactive voice response (IVR) system. CGS will share updated information as it becomes available.

NA

Closed

11.20.19

07.08.19

Submitting eOffset Requests

When requesting a Demand Letter Offset through the myCGS eOffset function, you are required to enter either the demand letter number or the AR number(s) associated with the overpayment. If you choose the option to enter the letter number, our system may be unable to locate it, preventing you from entering the request.

Choose the option to enter the AR number(s) instead.

Open

 

Updated 12.09.19

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