Top Provider Questions - Targeted Probe and Educate
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- What is Targeted Probe and Educate (TPE)?
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As a Medicare Administrative Contractor (MAC), CGS Administrators, LLC is required by the Centers for Medicare & Medicaid Services (CMS) to analyze claims payment data in order to identify areas with the greatest risk of inappropriate program payment. CMS has authorized Jurisdiction 15 to conduct the Targeted Probe and Educate (TPE) review process.
The purpose of the claim review is to ensure documentation supports the reasonable and necessary criteria of the services billed and follows Medicare rules and regulations. Targeted Probe and Educate Review consists of up to three rounds of review. A span of 20-40 pre or post payment claim sample will be selected for review with each round.
Reviewed 9/16/2021
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- How and why was I selected?
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- Providers are selected based on analysis of billing data indicating aberrancies that may suggest questionable billing practices.
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- Provider was already on targeted review and transitioned to TPE based on error rate results.
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- Provider error rate results based on service specific review.
Reviewed 9/16/2021 - Providers are selected based on analysis of billing data indicating aberrancies that may suggest questionable billing practices.
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- How many claims will be selected?
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A span of 20-40 pre or post payment claim samples will be selected for review with each round. Your notification and additional documentation request (ADR) letter or system notification will indicate if the sample is pre-payment or post-payment.
Reviewed 9/16/2021
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- How will I know if we are selected for targeted probe and
educate review?
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Providers will be notified via letter of selection for TPE. The letter will outline reason for selection, overview of TPE process, and contact information.
Reviewed 9/16/2021
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- How long does each round last?
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- The length of the round is dependent upon the provider's response to the ADR. Providers who do not respond to ADR requests will be contacted. Non-responses to ADRs will count as an error when calculating the error rate. Subsequent Rounds will begin 45-56 days after education is completed.
Example:
Round 1 Educational Call completed on 11/1/2017
Round 2 TPE will begin as early as 12/16/2017 - Upon completion of each round of review, providers will be offered an individualized educational session. During this education session, an educator will walk through each claim found to be in error, as well as answer any questions regarding the policy or the TPE process. CGS offers webinars, which are web-based presentations using internet technology, and traditional teleconferences. We can offer other methods of direct communication if these methods are not convenient.
Reviewed 9/16/2021 - The length of the round is dependent upon the provider's response to the ADR. Providers who do not respond to ADR requests will be contacted. Non-responses to ADRs will count as an error when calculating the error rate. Subsequent Rounds will begin 45-56 days after education is completed.
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- What information do I need to submit with the additional documentation request (ADR)?
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An ADR letter or system notification will be sent on claims selected for review. This letter/notification will include a list of specific elements needed to support the service on review. Please ensure the process for routing these documents to the person(s) responsible for submission is timely and effective. Inform your staff responsible for receiving the ADR letters and submitting the required documentation for this review. Authorization for the release of this information is included in Federal Law regulations reference 42 CFR 411.24(a), 424.5(a)(6) and 44 USC 3101.
Reviewed 9/16/2021
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- How will I be notified of my results?
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Upon completion of the probe review sample, a letter will be mailed with the results of all claims reviewed. Providers can also access the payment system or myCGS, the CGS web portal for information regarding the payment or denial of the claim.
Reviewed 9/16/2021
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- When will I receive my results?
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Medical Review will provide you written notification at the end of the review to include your results. This letter will include the number of claims reviewed, the number of claims allowed in full, the number of claims denied in full or in part and limited education on the results. CGS has 30 days from the date the documentation is received to review the documentation, and make a payment determination.
Reviewed 9/16/2021
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- What happens after each round of review?
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The TPE review process typically includes up to three rounds of review with education. If there are continued high error rates after three rounds, CGS will refer the provider to CMS for additional action, which may include additional rounds of TPE review, 100% prepay review, extrapolation, referral to a Recovery Auditor, and/or referral for revocation. Discontinuation of review may occur if appropriate improvement, or an error rate below the target threshold is achieved during the review process.
Reviewed 9/16/2021
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- How can I request education?
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Part A J15APROBEANDEDUCATION@cgsadmin.com Part B: J15BPROBEANDEDUCATION@cgsadmin.com HHH: J15HHPROBEANDEDUCATION@cgsadmin.com Reviewed 9/16/2021
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- What if I have questions while under review?
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Part A J15APROBEANDEDUCATION@cgsadmin.com Part B: J15BPROBEANDEDUCATION@cgsadmin.com HHH: J15HHPROBEANDEDUCATION@cgsadmin.com Reviewed 9/16/2021
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- Can I appeal these claims?
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When a claim is denied with reason code 56900 indicating that the medical documentation was not received by CGS, or was not received timely, a "56900 reopening" may be requested to have the medical documentation reviewed by the Medical Review department, without utilizing the Medicare Appeals Process. All other denials for which the provider disagrees may be appealed using the Medicare Appeals Process.
Reviewed 9/16/2021
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- How are error rates calculated?
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A payment error rate and claims error rate will be provided as follows:
Payment error rate is calculated by dividing the allowed dollars in error divided by allowed dollars.
Example: $1000/$2000 = 50% Payment error rate
Claim error rate is calculated by dividing the number of claims in error divided by the number of claims submitted.
Example: 9 claims/30 claims = 30% Claims error rate
Reviewed 9/16/2021
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- How are review topics/issues selected?
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Review topics are selected based on data analysis identifying high risk areas for improper payment. These areas are outlined in the MAC's Improper Payment Reduction Strategy, which is reviewed and approved by CMS. Review topics may also be directed per CMS instruction. CGS lists active review topics in the MR Activity Log.
Reviewed 9/16/2021
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- How do I submit documentation requested by Part A Medical Review?
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Please see specific instructions listed here.
Reviewed 9/16/2021
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- When will Targeted Probe and Educate reviews resume?
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TPE will resume September 1, 2021.
Published: 9/16/2021
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- How will we know if we are resuming Targeted Probe and Educate review?
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Selected providers will be notified via letter of TPE selection. The letter will outline the reason for selection and include an overview of the TPE process and contact information.
Published: 9/16/2021
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- What round of Targeted Probe and Educate will resume?
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All TPE rounds underway prior to the Public Health Emergency are closed. Closure does not exempt providers from future TPE review activity. Selected providers will begin TPE in Round 1 regardless of the round they were in when TPE was paused.
Published: 9/16/2021
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