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Online Education

JURISDICTION 15 HOME HEALTH & HOSPICE

About the CGS OEC Center

CGS offers many online education courses on popular topics. These presentations range from 15 to 45 minutes and provide a valuable overview of both policy specific topics and general topics like Advance Beneficiary Notice of Non-coverage. These are great training tools for new staff as well as opportunities for veteran providers and staff to brush up on their knowledge or learn about a new policy. Best of all, these online education courses are available whenever you find it most convenient; you can pause the course and come back later. It's another way we strive to provide information that will help your company thrive.

Available Courses

cert

Comprehensive Error Rate Testing Program (CERT)

Length: 45:00

At the conclusion of the course, you will be able to define what the CERT program is, understand how CMS applies the methodology to calculate error rates, be prepared to take appropriate action when you receive a CERT request, and have information to share with your doctors about common documentation and coding errors.

dde

Direct Data Entry (DDE) Basics

Length: 30:00

DDE is a component of the Fiscal Intermediary Standard System (FISS), that standard Part A claim processing system. Learn about DDE functions and how to access information.

fiss menu

Direct Data Entry (DDE): Inquiry Menu Options 12, 17, and 56

Length: 45:00

This course will introduce you to three FISS menu options: the Claim Inquiry menu, the Reason Code inquiry screen, and the Claim Count Summary screen.

edi

EDI Products & Services

Length: 15:00

This course explains EDI services available to participating providers, minimum system requirements for Medicare Claims Express and Medicare Remit Easy Print, and helps you locate your EDI resources.

fiss overview

Fiscal Intermediary Standard System (FISS): Overview of Claims Processing

Length: 45:00

This course provides a foundational overview of the Fiscal Intermediary Standard System (FISS), the primary platform used by Medicare Administrative Contractors (MACs) to process Part A institutional claims. Participants will learn how FISS supports claim entry, editing, payment, and inquiry functions, along with key navigation techniques and system terminology essential for effective Medicare claims processing.

ftf

Home Health Face-to-Face Encounter

Length: 45:00

This course covers who performs the FTF encounter, FTF requirements, supporting documentation, and resources.

hh billing 1

Home Health Billing Process: Notice of Admission (NOA)

Length: 45:00

This course is designed to assist home health agencies in achieving a basic understanding of the requirements for consolidated billing under the Home Health Prospective Payment System. Beneficiary eligibility requirements for Medicare payment of home health services are also addressed. In addition, the course describes the billing process and data elements necessary to submit Requests for Anticipated Payment RAPs to Medicare for services provided by a home health agency.

hh billing 2

Home Health Billing Process: Period of Care Claims (POC)

Length: 45:00

This course is designed to provide basic education regarding home health billing, including the data elements necessary to bill a typical home health final claim to Medicare. In addition, the submission of non-routine supplies provided to the beneficiary by the home health agency during an episode of care will also be discussed.

hosp billing 1

Hospice Billing Part 1

Length: 45:00

This course will explain basic hospice coverage guidelines, define a hospice notice of election (NOE), discuss NOE timely filing requirements, identify required NOE data elements, and describe NOE submission using DDE/FISS.

hosp billing 2

Hospice Billing Part 2

Length: 45:00

This course will review requirements for hospice notices of election (NOE) relating to hospice claims, address hospice sequential billing requirements, discuss required data elements for submitting hospice claims, review submission of hospice claims using DDE/FISS, and provide resources for submitting hospice claims.

term prog

How to Properly Document the Six-Month Terminal Prognosis and Avoid Claim Denials

Length: 30:00

This course will describe the Medicare requirements for a terminal illness prognosis, explain local coverage determination guidance on hospice determining terminal status, and the importance of proper medical record documentation supporting hospice terminal prognosis to reduce claim denials.

myCGS

Introduction to myCGS

Length: 30:00

In this course you will learn about myCGS system requirements, availability, registration, logging in, roles, and support.

appeals

Medicare Claim Appeals Process

Length: 30:00

This course provides an overview of the Medicare claims appeals process, outlining the rights and responsibilities of parties to an appeal, procedures for appointing a representative, and the five levels of the appeals process. Participants will also learn where to find key resources and guidance to navigate appeals effectively.

msp

Medicare Secondary Payer Claim Entry via Direct Data Entry (DDE)

Length: 30:00

After completing this course you will be able to submit an MSP claim directly into the Fiscal Intermediary Standard System (FISS) via DDE, submit correct Claim Adjustment Segment (CAS) code information, review examples of MSP DDE claims, and access MSP resources on the CGS website.

Updated: 10.24.2025

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