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March 26, 2015

Contacting CGS Electronic Data Interchange (EDI)

Contacting CGS Electronic Data Interchange (EDI) department for specialized assistance regarding Electronic Document Interchange (EDI)

  • Call 866.276.9558 and select Option 2

Please have the following information available prior to calling about an EDI-related issue so we may assist you:

  • Your EDI submitter ID or Provider Transaction Access Number (PTAN), which is also known as a provider number;
  • Your company name;
  • Your contact name;
  • Your telephone number; and
  • Your city and state

Calls from a Billing Service or Clearinghouse must provide their Submitter Identification number.

If you are unable to provide this information, you may be required to call back.

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