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myCGS Part B Automated Reopenings: MSP (Other Situations)

Part B providers may submit Reopening requests to make simple corrections to Medicare Secondary Payer (MSP) for situations which require an Explanation of Benefits (EOB) from another insurance or other documentation required for processing of MSP claims.

NOTE: Reopening requests must be submitted within 12 months of the original claim remittance date.

Automated Reopenings Request Form Instructions: MSP (Other Situations)

  1. Once you are logged into myCGS, select the FORMS tab.

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  2. From the Secure Forms page, select REOPENINGS from the Select a Topic drop-down box.

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  3. The Select a Type drop-down will default to REOPENINGS. Click on the "Reopenings: ER-J15-B-1010" link located at the bottom of the page.

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    The Reopening Request form will display. Required fields are identified by a RED asterisk (*). For your convenience, some fields of the form are pre-populated with information specific to your myCGS User ID and PTAN/NPI combination.

  4. Verify/complete the PROVIDER INFORMATION section.
    • Add your phone number in the appropriate field.

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  5. Complete the BENEFICIARY INFORMATION section.
    • Enter the patient's name
    • Enter the patient's Medicare ID.

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  6. Complete the CLAIMS INFORMATION section.
    • Enter the Claim Internal Control Number (ICN). The ICN is located on your CGS RA.

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    • Click the drop-down box under Type and select MSP – OTHER SITUATIONS.

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    • The Action, Line, and Position drop-downs, in addition to the New Value field are not applicable when this type is selected, so they will be grayed.
    • In the Reason for Request field, please provide details about your request. For example:
      • Proof of timely filing within six months from the recoupment date of another insurance
      • Explanation of Benefits and/or Documentation required to substantiate differing injuries in liability or Workman's Compensation insurance

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    • You may attach documentation to support your request. All attachments must be in a PDF format. Up to 10 attachments are accepted. Each PDF can be up to 40MBs in size; the total of all attachments cannot exceed 150MBs.
    • Only one beneficiary date of service per request.
    • No spreadsheets are accepted.

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  7. Submit your form by entering your name and click the SUBMIT button.

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