Mailing Addresses
Who to Write |
Addresses and Additional Information |
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Customer Service |
Written inquiries may be submitted to: CGS Administrators, LLC Email: Online Help Center Note: DO NOT send Protected Health Information (PHI) or Personally Identifiable Information (PII) via email. CMS guidelines allow up to 45 business days to respond. |
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Mailing address: |
FedEx/UPS/Certified Mail: |
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935 Appeals related to Overpayments: |
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CGS Administrators, LLC |
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CMS Regional Office |
Send feedback about your experiences with CGS to the Centers for Medicare & Medicaid Services (CMS): OPOLE_IFM_CHIKCGP@cms.hhs.gov |
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Congressional Inquiries |
CGS Administrators, LLC |
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J15 Project Officer |
Melissa Lamb |
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Cost Reports |
Mailing Address: |
FedEx/UPS/Certified Mail: |
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Cost Report Overpayments (checks only) |
Kentucky Providers: CGS Administrators, LLC – Part A Kentucky Overnight Delivery: CGS Administrators, LLC – Part A Kentucky |
Ohio Providers CGS Administrators, LLC – Part A Ohio Overnight Delivery: CGS Administrators, LLC – Part A Ohio |
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Credit Balance Reports |
Mailing Address: |
FedEx/UPS/Certified Mail: |
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Medical Director |
Send clinical questions Neil S. Sandler, MD |
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Medical Review |
Mailing Address: |
FedEx/UPS/Certified Mail: |
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Medicare Secondary Payer (MSP) |
To update beneficiary information with the Benefits Coordination & Recovery Center (BCRC), Mailing address: |
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J15 – Part A/B Correspondence |
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Electronic Funds Transfer (EFT) Authorization Agreement (CMS-588) Form |
CGS |
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Investigational Device Exemption Requests |
E-mail: J15IDE@cgsadmin.com |
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Provider Audit – Desk Reviews, Audits & Settlements |
Mailing Address: |
FedEx/UPS/Certified Mail: |
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Provider Audit – Appeals and Reopenings |
Mailing Address: |
FedEx/UPS/Certified Mail: |
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E-mail address for filing cost report appeals: J15.CR.Appeals@CGSAdmin.com |
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Provider Reimbursement
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Mailing Address: E-mail: J15.Reimbursement@CGSAdmin.com |
FedEx/UPS/Certified Mail: |
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Provider Outreach and Education (POE) |
Request education/training or request a speaker for association meetings in your state. |
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Refund Checks |
Kentucky Providers: CGS – J15 Part A Kentucky CGS – J15 Part A Kentucky |
Ohio Providers: CGS – J15 Part A Ohio Overnight Delivery: CGS – J15 Part A Ohio |
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Overpayments
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Kentucky Providers: CGS – J15 Part A Kentucky Overnight Delivery: CGS – J15 Part A Kentucky |
Ohio Providers: CGS – J15 Part A Ohio Overnight Delivery: CGS – J15 Part A Ohio |
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Qualified Independent Contractor (QIC) Part A West Jurisdiction (KY and OH) |
Maximus Federal Services |