April 25, 2017
Attention myCGS Administrators and Users: Opt In to Green Mail!
Effective May 1, 2017, Green Mail will only be available through myCGS when the Administrator selects Opt IN. If the administrator does not make the Opt IN selection, Green Mail Letters will stop.
Recently myCGS users were notified of the expansion of our Green Mail process that allows myCGS users IMMEDIATE access to correspondence sent from CGS.
This includes:
- Additional Documentation Request (ADR) for medical records and other documentation (pre- and post-pay)
- Requests for information to complete processing of pending claims
- Unfavorable and partially-favorable decisions on Redeterminations
- Reopening Correction Letter
- Claim dismissal letters
- Letters identifying changes to beneficiary records
- And MANY more!
Notification is delivered to the myCGS "Messages" tab of the Users and Administrators registered under a specific PTAN/NPI combination. To ensure you receive the notification, Users and Admin-istrators will also be sent an email to the registered email address informing them notification has been delivered to the myCGS inbox.
In order to continue the Green Mail process, myCGS administrators will need to follow the instructions below after logging into myCGS:
After log in:
Administrators select ‘Admin’ tab
Administrator select ‘Green Mail Options’ tab
Default is Opt OUT; Administrator selects Opt IN and then select ‘Change’
Paper letter notification will no longer be mailed once you have selected to Opt IN.
Not registered for myCGS? Check here for additional information on the various functions myCGS has to offer!