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Jurisdiction B & C Orthotics & Prosthetics (O&P) POE Advisory Group Meeting Minutes – September 18, 2025

Meeting Date and Time: September 18, 2025, 11:00 am ET

Facilitator: Judie Roan, JC POE Sr. Analyst

Advisory Group Members: Jane Talley, Kimberly Hanson, Stephanie Greene, Joyce Ardrey, Terry Bentley, and Danielle Sparks

Agenda:

  1. Welcome & Introductions
  2. News & Updates
  3. POE Educational Activities
  4. Feedback & Suggestions/Open Discussion
  5. Online Tools and Spotlight
  6. Meeting Adjourned
  1. Welcome & Introductions

    Judie welcomed the group to the meeting and reviewed the primary role of the POE AG. Judie also reminded members about the importance of completing the survey every quarter.

  2. News & Updates

    Judie reviewed recent changes and updates and asked for comments on these articles:

    • Recovery Audit Contractor Change to Cotiviti
    • Alert for fax phishing scheme
    • Medicare Secondary Payor (MSP) Reminder
    • Top Prior Authorization Non-Affirmation Reasons
    • Completed suggestion May 27, 2025: Provide Same/Similar Education

    Members didn’t have any comments.

  3. POE Educational Activities

    Judie reviewed the webinar schedule available on our Calendar of Events page. She also reviewed information about the upcoming association meetings and CGS workshop.

  4. Feedback & Suggestions/Open Discussion
    • Judie asked the group for their thoughts on combining all the online education into one page. Members stated it’s a great idea. Judie also asked for name suggestions for the page. Members suggested, “Einstein” and “Ingenious.”
    • Judie asked about combining the Comprehensive CERT Error Rate Taskforce pages. Most members felt it’s better to keep them separate. They said combining the pages could make the information too long or confusing. One member said combining could work if information is clearly defined by contractor. Other members felt it might confuse new suppliers and advised keeping the pages separated.
    • Several employees attended CGS webinars. Members stated the webinars went well.
    • A member stated they had a TPE audit, and it was a good learning experience.
    • A member attended American Orthotic & Prosthetic Association (AOPA) association meeting and thanked CGS for participating.
  5. Online Tools & Spotlight
    • Judie asked for feedback about tools and reviewed the “To the Point” videos.
    • A member said their employees use the myCGS Web Portal all the time and have positive comments.
    • A member also stated they took a myCGS survey and received a response within 12 hours, calling it “great.”
    • A member stated they use CGS Connect® all the time, calling it “great.”

    Lastly, Judie reminded the group of the importance of completing the survey.

  6. Meeting Adjourned
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