CGS Administrators, LLC

IVR: 877.299.7900 Customer Service and myCGS: 866.590.6727

Jurisdiction B DME Medicare Beneficiary Identifier (MBI) Converter

The Interactive Voice Response (IVR) system requires you enter your patient's name and Medicare number during the beneficiary validation process. Use this tool to convert the patient's MBI to the corresponding numbers on your telephone key pad. Refer to the Centers for Medicare & Medicaid Services (CMS) website for information about the new Medicare cardsExternal Website.

NOTE: This conversion tool does not validate the beneficiary's Medicare number or eligibility to Medicare. It only provides the information you need to enter using the telephone key pad when using the IVR and is based only on the information you enter. The IVR will validate the beneficiary information.

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