Part A FAQs – CGS GO Mobile App
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- Can I trust the LCDs on CGS GO Mobile to always be current?
Because the LCDs are not housed on the CGS website, there may be a lapse in time where the CGS website may not be the most current. The LCDs are first updated on the CMS Medicare Coverage Database (MCD). Once they are updated, the links on the CGS website are updated, so there may be a day to two where the CGS website is not the most current. If you access an LCD that shows "Supersede", go directly to the MCD
website to view the most current LCD.
Reviewed: 12/11/2019
- Why can't I share LCD information directly from CGS GO Mobile?
You can share the results of your LCD and Related Policy Article search by using the "Email Record" function currently available on the CMS website when you view the LCD.
Updated: 12/11/2019
- I have a suggestion for a new feature on CGS GO Mobile. Who do I tell?
Excellent! We would appreciate your feedback! We have a CGS Website Feedback form on our website. Simply complete the form and select "CGS Mobile App" from the Type of Inquiry dropdown menu. We look forward to hearing your recommendations!
Reviewed: 12/11/2019
- What operating system is required to use CGS GO Mobile?
Our mobile application is designed to work on Android devices and on iOS 7 or higher on Apple devices. You will not be required to upgrade your operating system to use CGS GO Mobile.
Reviewed: 12/11/2019
- Fee schedules change. Will I have to keep updating my app to get the current fees?
No. We have designed CGS GO Mobile to automatically retrieve the most current fee schedule information instantly. You will not have to update the app each time the fee schedules change.
Reviewed: 12/11/2019
- Do the new features work on both iOS and Android phones and tablets?
Absolutely! You can access all of our mobile features on any phone or tablets that uses Apple or Android operating platforms.
Reviewed: 12/11/2019
- Where can I get the CGS GO Mobile App?
CGS GO Mobile is available through the Apple Store
and through Google Play Store
. To locate the app, you may use one of the following key words:
- CGS
- CGS Administrators
- CGS Go
- CGS Go Mobile
- CGS App
- Medicare
- Medicare Contractor
- Jurisdiction 15
Reviewed: 12/11/2019
- Is CGS GO Mobile free?
Yes! CGS GO Mobile is a free download and is available for mobile phones and tablets using Apple iOS (7 and higher) or Android (4.0 and higher) operating systems.
Reviewed: 12/11/2019
- How do I download CGS GO Mobile from the Apple Store?
Using your phone or tablet, go to the Apple Store
. In the search field, type CGS GO Mobile. You will see a list of available apps. Select the one that looks like this:
The Apple Store
gives you the option to install the application. Select "install" and the application will automatically download to your phone or tablet.
Reviewed: 12/11/2019
- How do I download CGS GO Mobile from the Google Play Store?
Using your phone or tablet, go to the Google Play Store
. In the search field, type CGS GO Mobile. You will see a list of available apps. Select the one that looks like this:
The Google Play Store
gives you the option to install the application. Select "install" and the application will automatically download to your phone or tablet.
Reviewed: 12/11/2019
- Is there a fee if I want to download CGS GO Mobile to both my phone and my tablet?
No. There is no fee. You may download our free CGS GO Mobile application to as many devices as you want.
Reviewed: 12/11/2019
- Will CGS GO Mobile work on my phone?
Yes! CGS GO Mobile was designed to work on iPhones, iPads and Android phones and tablets.
Reviewed: 12/11/2019
- Will CGS GO Mobile work on my iPad?
Yes! CGS GO Mobile was designed to work on iPhones, iPads and Android phones and tablets.
Reviewed: 12/11/2019
- I can't get CGS GO Mobile to load on my phone or tablet? What do I do?
It may be that your connection to the Apple Store
or Google Play Store
was interrupted and the download was not completed. If you have the CGS GO Mobile icon on your phone or table but it doesn't open, delete the app and try the download again. If that does not work, review troubleshooting information available through the help section at Apple or Google.
Reviewed: 12/11/2019
- How do I use CGS GO Mobile?
Using CGS GO Mobile is easy! Once you have downloaded the app, open it to view a list of available menu buttons. Just select the button you wish to view and it will open for you. You can use the "back" button to return to previous screens for other selections.
Reviewed: 12/11/2019
- I have a limited data plan, can I still use CGS GO Mobile?
Yes, you can still use CGS GO Mobile. However, downloading information to your mobile device will require use of some of your data plan. CGS has designed the app to use as little of your data as possible, but users with limited data plans should be aware that CGS GO Mobile may consume some of your available data.
Reviewed: 12/11/2019
- Do I call Customer Service if I have questions about CGS GO Mobile?
Customer service cannot answer questions about the mobile app.
Reviewed: 12/11/2019
- I received an error message while trying to use CGS GO Mobile. What do I do? Where do I report it?
CGS GO Mobile automatically captures errors and sends them to our technical staff for review. If you received an error message, you do not have to report it. CGS was automatically contacted regarding the error.
Reviewed: 12/11/2019
- Is CGS storing any of my information from CGS GO Mobile?
No! CGS does not capture any personal information about you from CGS GO Mobile.
Reviewed: 12/11/2019