Skip to main content
CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

June 27, 2019

Denials for Exceeding the Capped Rental Months for E1028

CGS has identified a claim processing issue that has affected claims for HCPCS code E1028 (WHEELCHAIR ACCESSORY, MANUAL SWINGAWAY, RETRACTABLE OR REMOVABLE MOUNTING HARDWARE FOR JOYSTICK, OTHER CONTROL INTERFACE OR POSITIONING ACCESSORY) which were processed on or after 2/1/2019. Some claims meeting these criteria may have denied for exceeding the capped rental period incorrectly. The claims affected will be reviewed to verify if the denial was correct or not. If the denial was incorrect, the claim will be adjusted. You do NOT need to call our Provider Contact Center in order to have these claims corrected.

For additional information and status about this issue, refer to our Claim Payment Alerts page.

26 Century Blvd Ste ST610, Nashville, TN 37214-3685 © CGS Administrators, LLC. All Rights Reserved