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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

June 27, 2019

Temporary Interruption in myCGS and IVR Availability Due to Quarterly System Maintenance: June 28–30, 2019

During the period of June 28–30, 2019, the DME MAC claim and eligibility systems will undergo maintenance related to the July quarterly system release. During this maintenance, certain functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable.

The following chart details the system maintenance and supplier impact:

Date Event Supplier Impact

Friday, June 28

The Common Working Files (CWF) will be unavailable.

myCGS will be unavailable beginning at 6:00 pm Central Time.

Certain beneficiary eligibility inquiries in myCGS and the IVR will be unavailable, including all Hospice requests through the IVR and all SNF/Inpatient requests in both myCGS and the IVR. Customer Service Representatives will also be unable to access this information.

myCGS will be offline completely beginning at 6:00 pm Central Time.

Saturday, June 29

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

All myCGS and IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

Sunday, June 30

All DME MAC claim, eligibility, and MBI lookup systems will be unavailable.

All myCGS and IVR functions related to claims, eligibility, finance, MBI lookup, and other system information will be unavailable.

All systems are expected to be available again by 6:00 am Central Time, on Monday, July 1, 2019.

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