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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

May 31, 2019

New myCGS Status Button Available for JC Portal Users!

We know myCGS is important to you, and that sometimes, you need it quickly. There are times when myCGS undergoes updates or outages that put it temporarily out of commission. Although these things don't happen often and we strive to avoid them, we are now giving you an easy way to see the status of the portal functionality. When you visit cgsmedicare.com, and click Jurisdiction C, you will now see a button at the top right corner of the home page. The button is generally green, which signals the portal is up and all functions are usable. It will turn red if myCGS is temporarily down, and yellow if there is an issue with one of the portal's features.

If you click on the myCGS Status Button, you will be taken directly to a list of known portal issues.

We hope this addition saves you time as you navigate care for your beneficiaries!

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