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March 11, 2019

CGS Listens! Website Search Enhancements

We pay close attention to how you search for information on our web site, and we would like to tell you about a few of the improvements we have made as a result of your feedback in the ForeSee Customer Satisfaction Survey of the DME MAC Web Site as well the 2018 Medicare Satisfaction Indicator (MSI) Survey.
Website search enhancements:

  1. Auto Complete – When you type in the search box, results automatically appear below the search field as you are typing. You can either select one of the suggested search results, or complete your search phrase and click the magnifying glass next to the search box for a list of Search Results.
  2. Misspelled words – Even if you misspell a word, the search engine will let you know the results for the correctly spelled word. For example, if you mistype "clam", you will receive a message "Your search for "clam" returned no results. Showing results for "claim".
  3. No results – If there are no results for your search term, we will let you know there are no results and will provide options to help you find what you are looking for. View additional search tips to help you find exactly what you are looking for.

We'd love to know what you think about the new website search enhancements.  Take our website surveyExternal Website to give us your feedback!

Watch for upcoming announcements on our website and in our ListServs for the 2019 MSI Survey. We look forward to hearing your feedback about how we are doing and any other suggestions you may have on how we can improve our services!

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