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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

March 7, 2019

The 2019 MAC Satisfaction Indicator (MSI) is Coming in March 2019!

The 2019 MAC Satisfaction Indicator (MSI), a survey administered by the Centers for Medicare & Medicaid Services (CMS), is coming in March. The MSI measures your satisfaction with our processes and service delivery so we can gain valuable insights and determine process improvements. Thanks for your feedback in 2018. We used your feedback to make improvements to our services.

You may read about all of our changes, but here are some highlights:

Watch for the survey on our website to participate in the 2019 survey.

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