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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

January 18, 2019

Temporary Interruption in myCGS and IVR Availability: January 19–21, 2019

On January 19–21, 2019, the DME MAC claim and eligibility systems will be unavailable due to scheduled maintenance. During this maintenance, most functions within the myCGS web portal and Interactive Voice Response (IVR) system will be unavailable. All systems will be available again by Tuesday, January 22. Please also note that the CGS DME MAC offices (including the Provider Contact Center) will be closed on January 21 to observe Martin Luther King, Jr. Day.

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