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CGS Administrators, LLC

IVR: 866.238.9650 Customer Service and myCGS: 866.270.4909

June 12, 2013

Additional Documentation Requests: Barcodes

Beginning June 12, 2013, CGS will include a QR barcode on Medical Review letters requesting additional documentation. The QR barcode is located in the bottom right-hand corner of the first page of each ADS letter and allows you to fax multiple documentation packets at the same time. Our fax servers will read the barcode and separate the documentation sets internally.

Here are a few tips when faxing documents to CGS:

  1. The ADS letter should be the first pages in a documentation packet faxed to CGS.
  2. Verify that all documents are legible.
  3. Verify the fax number.
  4. Do NOT use the separator sheet - this should be used for Redeterminations requests only

If you have additional questions, please contact our Customer Service department at 866.270.4909.

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