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CGS Administrators, LLC

IVR: 877.299.7900 Customer Service and myCGS: 866.590.6727

Contact Information

IVR: 877.299.7900
Customer Service: 866.590.6727
Hearing Impaired: 888.897.7534

Written Correspondence

In addition to telephone services, suppliers may also send written inquiries to the DME MAC Written Correspondence team. Suppliers may submit written inquiries to the DME MAC Written Correspondence team DME MAC via mail, fax (615.782.4624), or email.

When writing, please state your question or concern as clearly as possible including all pertinent information:

This information will allow us to respond more specifically to the inquiry. Sensitive personal information should not be included in the email. After the correspondence is received by the DME MAC, a Written Correspondent will respond to the inquiry within 45 business days.

Written Correspondence may be sent to:

PO Box 20010
Nashville, TN 37202

How We Assist You

When calling Customer Service, you will initially speak to a Tier 1 Customer Service Representative. Tier 1 representatives can handle most supplier inquiries. In some cases, Tier 1 representatives may need to transfer the call to a Tier 2 representative (also known as the Help Desk). If a callback is required, a Tier 2 representative will return your call within 10 business days.

If you have a complex inquiry that goes above and beyond the normal scope of a Tier 1 or Tier 2, the inquiry will be forwarded to the third level of Customer Service, the Provider Relations Research Specialist (PRRS) team. The PRRS will research the inquiry and respond either by phone or by mail within 45 business days.

Medicare Beneficiaries

Medicare beneficiaries and their representatives should contact 1.800.MEDICARE (1.800.633.4227) for all of their questions about Medicare. 1.800.MEDICARE is available to assist beneficiaries 24 hours a day, 7 days a week. For questions specific to DME MAC, beneficiaries should ask for "Medical Supplies" or visit the Medicare.govExternal Website website.

Related Information

Related Education

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