July 23, 2019
myCGS Registration Process Made Easy! – Q&As
Click on a question to expand or Show All / Close All
- The drop-down options for Line of Business do not include my region (J15 HHH). What do I select?
-
If you are registering as an HHH provider, please select 'Region B HHH' as your Line of Business from the drop-down box.
-
- How do I register more than one staff for myCGS?
-
The first person to register for myCGS is the Provider Administrator. That person is responsible for registering others in your office for myCGS. This is done under the 'Admin' tab. For additional information on registering Provider Users, please refer to Chapter 1 of the myCGS User Manual.
-
- Is there a way to find out who in your office is the Provider Administrator?
-
Yes, if you have your NPI, PTAN, and the last five digits of your Tax ID, our EDI Help Desk will assist you.
-
- What happens if the Provider Administrator is deactivated? Do we start all over with registration?
-
If you have only one Provider Administrator and that person is deactivated for non-use, everyone he/she registered for myCGS is deactivated as well. If that happens, yes, you will have to re-register for myCGS. NOTE: To avoid this, we suggest you assign at least one additional Provider Administrator.
-