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August 28, 2018

Limiting Telephone Inquiries for Home Health and Hospice Providers

To ensure the Home Health and Hospice Provider Contact Center (HH&H PCC) meets CMS performance standards, when you call the HH&H PCC, the number of inquiries will be limited to 3 per call. This is consistent with guidelines set by the Centers for Medicare & Medicaid Services (CMS) for Medicare Administrative Contractors.

As a reminder, inquiries can be submitted via myCGS, the CGS free web portal. If you are a myCGS subscriber, refer to the myCGS General Inquiry – HHH article for details. For information about myCGS and how to subscribe, refer to the myCGS Web page.

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