Corporate

April 17, 2018

New Online Education Course for Home Health Providers

CGS now has an online education course available to educate home health providers on the top claim submission error code 38107. Your claims go to the Return to Provider (RTP) file with reason code 38107 when the Fiscal Intermediary Standard System (FISS) is unable to match the claims with a processed Request for Anticipated Payment (RAP).

If you're a new user, access the Online Education Center web page and create your profile, otherwise, simply enter your email address.  Select the Home Health & Hospice button and select "Avoid Billing Error 38107 – No Matching RAP" to access the course.  This course includes audio and screen examples and will guide you through the steps to ensure you avoid reason code 38107.

Avoid Medicare payment delays for reason code 38107 and share this information with your billing staff.  This course and others can be accessed at your own convenience.

Refer to the Top Claim Submission Errors (Reason Codes) and How to Resolve for information about reason code 38107 and other top claim errors.


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