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April 10, 2018

Introducing the New Frequently Asked Questions (FAQs) Search Feature

CGS is excited to introduce a new search feature allowing providers to search only the FAQs.  Simply enter the search term and any FAQ that includes that term will display, regardless of the FAQ topic.  Here’s how it works.

The main Part A, Part B, and Home Health and Hospice FAQ web pages, as well as each FAQ topic web page, include a search field for you to enter your search term.  You may enter your search term either on the main FAQ page, or a specific FAQ topic page. Regardless, the same results will display the FAQs that include your search term.

The example below shows the Part B FAQ search field with the search term “ADR”.

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Once you click “Search Part B FAQs” the FAQs that include “ADR” will display as well as the number of matching results.  After reviewing the FAQs, you may enter another search term in the search field or click “Return to the full list of Part B FAQ topics”.

Screen shot

With each FAQ that displays as a result of your search, the Topic in which the FAQ is housed will display, as well as the last published/reviewed/updated date.  The example below shows that one of the 9 FAQs with the “ADR” search term was found under the Comprehensive Error Rate Testing (CERT) Program topic, and was last reviewed on 3/26/2018.

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If you have a question, take advantage of this new search feature before calling the Provider Contact Centers for assistance. Please share this information with your staff.

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