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April 5, 2018

Unlimited Telephone Inquiries for Home Health and Hospice Providers

Do you often have several inquiries for the customer service representative when calling the Home Health and Hospice Provider Contact Center (HH&H PCC)? According to the most recent Medicare Satisfaction Indicator (MSI) Survey feedback, many providers wish they could ask more than 3 inquiries per call. Based on this feedback, CGS began a special offer in December 2017 allowing you to ask an unlimited number of inquiries when you call the HH&H PCC at 1.877.299.4500 and select Option 1.  (NOTE: This does not include Option 2 (Electronic Data Interchange (EDI), Option 3 (Provider Enrollment), or Option 4 (Overpayment Recovery (OPR).) The goal of this offering is to collect data to evaluate if CGS can continue this offering instead of limiting callers to only 3 inquiries per telephone call while still continuing to meet our contractual requirements set by the Centers for Medicare & Medicaid Services (CMS).

So gather your questions and give us a call!

Please Note: Our customer service representatives will maintain the normal daily work schedule to offer continued customer service.  However, based on demand, this offer may be discontinued at any time in order to meet CMS performance standards.

This offer is only available for HH&H PCC inquiries.

As a reminder, inquiries can also be submitted via myCGS, the CGS free web portal. If you are a myCGS subscriber, refer to the myCGS General Inquiry – HHH article for details. For information about myCGS and how to subscribe, refer to the myCGS Web page.

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