Corporate

February 13, 2018 - Updated 08.20.19

Attention myCGS Users: Multi-Factor Authentication (MFA) Email Reminder

CGS implemented Multi-factor Authentication (MFA) as an added level of security to better protect the information assessable through myCGS, our web portal. MFA is an eight-digit verification code sent to you via text or email that is required prior to gaining access to the portal. NOTE: As a convenience to you, the timeframe the MFA code remains active was increased from 8 to 12 hours! In addition, the MFA code may be used repeatedly during the 12 hour timeframe.

If you selected email as your delivery method, here are a few tips and updates to ensure delivery of your MFA code:

  • Selecting the 'Email Me' button will generate an email delivered to the email address associated with your myCGS user ID.
    • The email will come from 'mycgs.no.reply@onlineproviderservices.com'.
    • Please be sure to add this email address to your contact list.
    • Adjust your spam settings and/or follow the instructions from your email provider on how to prevent our emails from being marked "Spam" or "Junk Mail."
      Screenshot
  • Enter the verification code from the email into the box and click 'SUBMIT'.
    Screenshot
  • The verification code you receive may be used repeatedly up to 12 hours from the generation time of the original MFA email.
  • If you log out of myCGS and, within 12 hours of the original MFA email, you log back in, you will be directed to the 'Welcome to myCGS' screen where you may simply re-enter your original MFA verification code.
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  • In the event your MFA verification code expires or cannot be located, you can always generate a new verification code that can be used up to 12 hours by clicking the 'Regenerate Code' link.

Changing your MFA Notification Method from 'Email' to 'Text'

To change your MFA delivery option to 'text', access the 'My Account' tab and enter your mobile phone number and mobile carrier information. Click on the 'Submit' button.

After submitting the change myCGS will log you out and display the following message at the top of the screen:
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You will receive a verification email message. Either click on the link in the email or copy and paste the URL into your browser to verify the changes made to your account. Log back into myCGS.

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