November 30, 2017 - Updated 12.01.17
Special Event for Home Health and Hospice Telephone Inquiries
Do you often have several inquiries for the customer service representative when calling the Home Health and Hospice Provider Contact Center (HH&H PCC)? According to the most recent Medicare Satisfaction Indicator (MSI) Survey feedback, many providers wish they could ask more than 3 inquiries per call. Based on this feedback, CGS is offering a one time only special event, beginning Monday, December 4, 2017, allowing you to ask an unlimited number of inquiries when you call the HH&H PCC at 1.877.299.4500 and select Option 1. (NOTE: This does not include Option 2 (Electronic Data Interchange (EDI), Option 3 (Provider Enrollment), or Option 4 (Overpayment Recovery (OPR).) The goal from this event is to collect data to evaluate if CGS can revise the current limit of answering only 3 inquiries per telephone call while still continuing to meet our contractual requirements set by the Centers for Medicare & Medicaid Services (CMS).
So gather your questions and give us a call! This event is for a limited time only, beginning Monday, December 4, 2017.
Please Note: Based on demand, this offer may be discontinued prior to the end of the business day in order to meet CMS performance standards.
This offer is only available for HH&H PCC inquiries.
As a reminder, inquiries can also be submitted via myCGS, the CGS free web portal. If you are a myCGS subscriber, refer to the myCGS General Inquiry – HHH article for details. For information about myCGS and how to subscribe, refer to the myCGS Web page.