August 30, 2017
myCGS Green Mail – Responses to Redeterminations and Reopenings Decision Letters Now Available!
As recently announced, our Green Mail initiative will allow registered myCGS users IMMEDIATE access to correspondence mailed to you from CGS. Having access to letters via Green Mail completely resolves the problem with misrouted correspondence from us, allowing you to take the appropriate actions within the noted time frames.
Previously, we announced that this initiative includes the quarterly status letters and pre- and post-pay documentation requests from our medical review department, responses to general inquiries, and Overpayment Recovery letters. It now includes Responses to Redeterminations and Reopenings Decision Letters!
If you haven't already, to receive these and other letters via our Green Mail initiative, please be sure your myCGS administrator selects the "Opt IN" prompt located under the ADMIN tab. More on the "Opt IN" process is available for you here.
Not registered for myCGS? No problem! Check here for information on this and other myCGS functions!