June 12, 2017 - Revised: 06.11.18
myCGS Green Mail – Overpayment Recovery Letters Now Available!
As recently announced, our Green Mail initiative will allow registered myCGS users IMMEDIATE access to correspondence mailed to you from CGS. Having access to letters via Green Mail completely resolves the problem with misrouted correspondence from us, allowing you to take the appropriate actions within the noted time frames.
Previously we announced that this initiative includes the quarterly status letters and pre- and post-pay documentation requests from our medical review department and responses to general inquiries. It now includes various letters received regarding overpayments and refunds:
- Confirmation of delay in collection process due to Redetermination request received by CGS
- Overpayment requests resulting from a decision made on a Redetermination
- Favorable Redetermination decisions reducing a previously requested overpayment
- Confirmation of delay in collection process due to Reconsideration request received by the Qualified Independent Contractor (QIC)
- Overpayment requests resulting from a Reconsideration decision from the QIC
- Favorable decisions of the QIC reducing a previously requested overpayment
- Administrative Law Judge (ALJ) decisions confirming or reversing an overpayment
To continue receiving these and other letters via our Green Mail initiative, please be sure your myCGS administrator selects the "Opt IN" prompt located under the ADMIN tab. More on the "Opt IN" process is available for you here.
Not registered for myCGS? No problem! Check here for information on this and other myCGS functions!