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I need to check to see why my claim denied as a duplicate.

Review the following resources to determine if your claim was previously paid/processed. In addition, please check with your clearinghouse/vendor for any billing issues with duplicate submissions.

Interactive Voice Response (IVR) – Use the IVR to check the status of claims with specific dates of service by calling 1.877.220.6289 and select Option 1. You will need your facility's NPI, PTAN, and the last 5 digits of the provider TIN. Refer to the Interactive Voice Response (IVR) System Home Health & Hospice User GuidePDF for additional information. Use the Medicare Beneficiary Identifier (MBI) and Name to Number Converter self-service option. This tool converts letters to numbers for easy entry using your telephone keypad.

myCGS Web Portal – myCGS can also be used to check the status of claims. Refer to the myCGS User Manual, Chapter 2: Claims Tab for detailed instructions. If you are not registered to access myCGS, refer to the Chapter 1: Overview of myCGSPDF for additional information.

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