Attention myCGS Users: Targeted Probe and Educate (TPE) Notification and Results Letters Now Available in the myCGS Portal
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March 1, 2018

Attention myCGS Users: Targeted Probe and Educate (TPE) Notification and Results Letters Now Available in the myCGS Portal

When a provider is selected for the Targeted Probe and Educate (TPE) process, CGS will notify the provider with the reason for selection.  At the conclusion of each round of review, CGS also notifies the provider with the results of the review.  Now, both notification and results letters are available in myCGS. 

myCGS Users and Administrators will now see these TPE letters delivered to the “Messages” tab under your PTAN/NPI combination.  To ensure you receive the notification, Users and Administrators will also be sent an email to the registered email address informing them of deliveries to the myCGS inbox. 

  • Once you have successfully logged on to myCGS, a notification will display letting you know if you have any unread messages.  In the example below, it shows there are 0 (zero) unread messages.
  • To retreive your messages select/click the Messages tab.

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  • Once you select the Messages tab, all messages (letters) will display under the MESSAGE INBOX tab.  Bold links indicate new unread messages.  In the example below, there were no items found in the message inbox.

NOTE: For Part A and home health and hospice providers, Additional Documentation Requests (ADRs) do not appear in myCGS.  For Part B providers, medical review quarterly, pre-, and post-pay letters are available in myCGS.  Refer to the article, myCGS Green Mail – Medical Review Quarterly, Pre-, and Post-Pay Letters Now Available! for additional information.

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Remember, myCGS Administrators have the option to opt IN to receive Greenmail only or to opt OUT to receive Greenmail and a paper notification.  For additional information, refer to the Attention myCGS Administrators and Users: Update Opt In/Opt Out to Green Mail! article and the myCGS User Manual, Chapter 6: Messages TabPDF.  If you are not already registered to use myCGS, refer to the myCGS User Manual, Chapter 1: Overview of myCGS on the myCGS User Manual Web page for details.


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