June 22, 2016
CTI Flow
- Call enters CTI IVR
- Menu options provided:
- press 1 eligibility
- press 2 claim
- press 3 for prior Authorization
- press 4 for other
- press 1 eligibility
- Press 1 prompt for following info:
- NPI
- PTAN
- Last 5 digits of tax ID
- HICN
- beneficiary first initial
- beneficiary first 6 digits of last name
- beneficiary date of birth
- Press 2 prompt for the following info:
- NPI
- PTAN
- Last 5 digits of tax ID
- HICN
- beneficiary first initial
- beneficiary first 6 digits of last name
- date of service
- Press 3 prompt for following info:
- If you are a DME supplier , press 1
- NPI
- PTAN
- Last 5 digits of tax ID
- HICN
- beneficiary first initial
- beneficiary first 6 digits of last name
- beneficiary date of birth
- If you are a physician, press 2
- Press 4 prompt for the following info:
-
If you have an NPI, press 1
- NPI
- PTAN
- Last 5 digits of tax ID
- If you have a general question, press 2
-
If you have an NPI, press 1