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June 22, 2016

CTI Flow

  • Call enters CTI IVR
  • Menu options provided:
    • press 1 eligibility
    • press 2 claim
    • press 3 for prior Authorization
    • press 4 for other
  • Press 1 prompt for following info:
    • NPI
    • PTAN
    • Last 5 digits of tax ID
    • HICN
    • beneficiary first initial
    • beneficiary first 6 digits of last name
    • beneficiary date of birth
  • Press 2 prompt for the following info:
    • NPI
    • PTAN
    • Last 5 digits of tax ID
    • HICN
    • beneficiary first initial
    • beneficiary first 6 digits of last name
    • date of service
  • Press 3 prompt for following info:
    • If you are a DME supplier , press 1
      • NPI
      • PTAN
      • Last 5 digits of tax ID
      • HICN
      • beneficiary first initial
      • beneficiary first 6 digits of last name
      • beneficiary date of birth
    • If you are a physician, press 2
  • Press 4 prompt for the following info:
    • If you have an NPI, press 1
      • NPI
      • PTAN
      • Last 5 digits of tax ID
    • If you have a general question, press 2


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