myCGS Web Portal Users: Sign Up Now for the Mandatory Multi-Factor Authentication (MFA)
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May 3, 2017

myCGS Web Portal Users: Sign Up Now for the Mandatory Multi-Factor Authentication (MFA)

Due to increased security requirements mandated by the Centers for Medicare & Medicaid (CMS), all myCGS portal Users MUST sign up for Multi-Factor Authentication (MFA) by July 1, 2017. This article explains what MFA is, the timeline and instructions for activating MFA.

What is MFA?

MFA is an extra layer of security that will help ensure your myCGS account and your patient's Medicare information is protected. Each time you access myCGS, you will receive an eight-digit verification code via the option you selected (text, or email). Once the verification code is entered, you will have access to the myCGS website portal. Refer to the "How It Works" information below.

Important Timelines:

NOTE: CGS encourages Users to sign up early! It only takes a few more seconds to complete.

  • May 1, 2017 to June 30, 2017: myCGS Users will be required to sign up for MFA at enrollment, password reset and account update.
  • July 1, 2017: myCGS Users not signed up for MFA will automatically be set to MFA with the email address associated with the user ID.

How It Works:

To activate MFA, enter your password as usual and access the 'My Account' tab. MFA information is located toward the bottom of the page. Instructions are also available in the myCGS User Manual, Chapter 1: Overview of myCGSPDF.

Screenshot

  1. Multi-factor Authentication: Select "Yes"
  2. MFA E-mail Address:Verify your email address of your active email account in myCGS
  3. MFA Mobile Opt-in: Select "Yes" to receive your verification code via text message. Select "No" to receive your verification code via email.
  4. Mobile Phone: If you selected "Yes" for the MFA Mobile Opt-in, enter your mobile phone number.
  5. Carrier: If you selected "Yes" for the MFA Mobile Opt-in, enter the name of your mobile phone carrier.
  6. Click the Submit button.

    Screenshot

Once activated, signing in to your myCGS account will work a little differently: Each time you will be logging in to the myCGS portal, you will be provided with a verification code via the selected method. Once you receive your verification code, you will enter it in the verification box and you're in. It may seem cumbersome at first, but once you get used to it, this added security will allow you to enjoy peace of mind that will make this extra step more than worth it!


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