April 26, 2017
It's Time for the 2017 MAC Satisfaction Indicator (MSI) Survey and We Need to Hear from You!
The MSI is a tool used by the Centers for Medicare & Medicaid Services (CMS) to measure provider satisfaction with the Medicare Administrative Contractor (MAC) from which they receive services.
Please help by completing the MSI Survey and sharing the link with your colleagues. The URL to this year's MSI is https://cfigroup.qualtrics.com/jfe/form/SV_3WeVjGWpc5NQXOJ?MAC_BRNC=16&MAC=J15 – CGS
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CMS queries respondents on services the MACs provide in these functional areas:
- Claims Processing
- Cost Report and Reimbursement
- Electronic Data Interchange (EDI) Help Desk
- Medical Review
- Provider Enrollment
- Provider Outreach & Education
- Provider Telephone Inquiries
- Redeterminations (Appeals)
- Reopenings
- Self-Service Portal (myCGS)
CMS will use the results for monitoring trends, to improve oversight, and to increase efficiency of the Medicare program. The MSI provides us (CGS) with more insight into our provider communities, and allows us to make process improvements based on provider feedback.
The results of last year's MSI were used to make a number of improvements to processes and technology. Check here for more information. https://www.cgsmedicare.com/articles/cope2671.html
Thank you for your feedback!