March 28, 2017
April 2017 Release "Dark" Days for the Common Working File (CWF) Hosts
To accommodate the anticipated duration of the April 2017 system release, and to ensure the completion of weekly/monthly/quarterly processing, the Common Working File (CWF) will have "dark" days occurring on Friday, March 31 through April 2, 2017.
What this means to you:
- It is customary for contractors to hold claims for several days following a quarterly release. Claims that are submitted prior to the release that would have been processed through the Common Working File (CWF) on March 31 through April 2, 2017, will be held until the CGS nightly system cycle, Monday, April 3, 2017.
- We anticipate that claims will still be processed within a normal timeframe, and these slight delays will not affect the timeliness of your payments.
- March 31 through April 2, 2017, will be "dark days." This means that CWF transactions, deductible queries, etc., will not be available (this includes ELGA and HIQA for Part A providers).
While the CWF Dark Days will impact your access to ELGA and HIQA, they will not affect your ability to access beneficiary eligibility information through myCGS. In addition, the Interactive Voice Response (IVR) will be available. For more information about myCGS, refer to themyCGS User Manual.